How we can help
This section will tell you more about how we may be able to help you with your legal problem.
The Disability Law Service is only funded to provide free advice in these specific areas of law.
- Goods and Services (Disability Discrimination and MS enquiries)
Community Care
Disability Discrimination
Employment
Welfare Benefits
We can do this through telephone advice sessions or by post, fax or email.
Telephone Advice Line
Due to the large volume of calls that our team receive daily, it is likely that when you telephone the Disability Law Service you will be asked to leave your name and telephone number on an answering machine. Our Triage team will then try to call you back within 24 hours (depending on the number of calls we have received).
You will not be able to speak to a legal adviser immediately.
Our triage staff will take your personal details / the personal details of the disabled person, and the details of the issue you / or the disabled person needs help with.
If you are phoning about an issue which falls within our areas of law, we will book you a telephone appointment to speak with one of our legal advisers within the next two weeks (subject to availability).
If you are phoning about an issue we do not have the expertise to help you with, we will try to refer you to another specialist organisation which should be able to help.
You will find it helpful to look through our wide range of factsheets before you ring, as they may answer your question for you and provide additional valuable information.
Click here to download our factsheets
Telephone:
Telephone: 020 7791 9800
Textphone: 020 7791 9801
Monday to Friday, 10.00am - 5pm (there is an answerphone for out of hours calls)
To contact us in writing:
Send us your enquiry by letter, fax or email if you have accessibility issues that would prevent you using the phone, such as a hearing impairment. Please note we are not accepting Welfare Benefits written enquiries until further notice, this is because we are working at capacity with enquiries received to date.
Written enquiries are passed to our Legal team for them to answer, if your enquiry is an area of law that we cover.
If you submit your query in writing or by email it will usually take 7 – 10 working days for you to receive a response.
Please ensure that you give us your name or the name of the disabled person you are making the enquiry for, your full postal address including postcode, your telephone number and details of the issue you need help with.
If there are any significant dates involved such as deadlines for court action, disciplinary hearings or appeals, please ensure that you put these in your enquiry.
For our monitoring purposes we would also ask you to tell us your ethnic background, your impairment, your age and how you learnt about Disability Law Service.
Post: Disability Law Service
39-45 Cavell Street, London, E1 2BP
Fax: 020 7791 9802
E-mail: advice@dls.org.uk
Textphone: 020 7791 9801