Disability Law Service

Providing Access to the Law - National Registered Charity 280805

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Accessing Advice

Goods and Services

The Disability Law Service is able to provide you with advice as regards Goods and Services, if you feel you have been discriminated against, or if you have MS.

Although consumers in the UK have shared rights as defined in the Sale of Goods Act 1979, disabled people often find they have additional problems with the provision of goods and services. Discrimination is commonplace as reasonable adjustments are often omitted that would provide equal access to goods and services.

For question and answers on the provision of goods and services that are not related to disability discrimination there are a host of consumer advice services such as Consumer Direct (operated by the Office of Fair Trading), Local Authority Trading Standards, and the Department for Business, Enterprise and Regulatory Reform.

The Disability Discrimination Act 1995 (part III) has provided disabled people with additional rights in the relationship with service and goods providers. It is unlawful for service providers to refuse to serve, or to provide a service on worse terms to a person who is disabled, or to fail to make a reasonable adjustment for a disabled person.

Using this legislation our legal team have been able to make the most successful cases for individuals who have had problems with:

If you are having a problem as a consumer, and the cause or result of that problem is related to your disability, then DLS would like to hear from you. Click here for our advice line.